Returns & Exchanges
Due to the perishable nature of our products, we cannot accept physical returns. However, we offer a 'Melt-Free Guarantee' to ensure you are satisfied with every scoop.
1
Inspect Delivery
Check your package immediately upon arrival to ensure the contents are still frozen.
2
Document Issues
If there is damage or melting, take clear photos of the product and the shipping label.
3
Contact Support
Email our team within 24 hours of delivery with your order number and photos.
4
Resolution
We will process a reshipment or issue a credit to your account within 48 hours.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing