Frequently Asked Questions
Find answers to common questions about our premium frozen treats
How do you keep the ice cream frozen during transit?
We ship our products in insulated coolers packed with enough dry ice to ensure your ice cream arrives perfectly frozen, even in warm weather.
Are your products safe for people with nut allergies?
While we offer nut-free flavors, all our products are processed in a facility that also handles peanuts and tree nuts.
Do you offer dairy-free or vegan options?
Yes, we have a dedicated line of plant-based flavors made from coconut and oat milk bases.
What should I do if my order arrives melted?
If your order doesn't arrive frozen, please take a photo and contact our support team immediately for a full replacement or refund.
Can I customize a variety pack?
Absolutely! Our 'Build Your Own Bundle' option allows you to select 4, 6, or 12 of your favorite flavors.
How long can I store the ice cream in my freezer?
For the best flavor and texture, we recommend consuming our ice cream within 3 months of delivery.